How do you think the next year will go?
Consistent. We're not being naive when it comes to the macroeconomic conditions that we're already in. We can't influence that. What we can influence is how we're servicing our existing customers and helping them get the most out of their service, which we are. We are at 97.8% customer satisfaction in EMEA which is phenomenal.
It hasn't been that level forever. So through COVID, through all the turmoil we’ve seen in recent years, our customer satisfaction has improved. Through all of that, our on time, on budget delivery has improved. Our renewal rate is fantastic and customers aren’t just renewing they're adding to their subscription. We're creating demand based on their need, and they're buying more software, because they’re seeing the value Workday brings to their organisations.
It’s a tough time for attracting and retaining talent and yet Workday has grown considerably over the last year. How are you approaching the battle for talent?
We're doing a pretty good job. We’ve grown considerably in the UK over recent years, in part because of the Peakon acquisition. But we're also attracting really smart, capable, gritty people. We're looking beyond the traditional profile - people who have worked in enterprise software for years. Instead, we're looking for intelligence, grit, attention to detail; people who are highly collaborative, good facilitators, and orchestrators of extended teams. We've expanded our profile.
We've also more than doubled the number of female employees in the UK so we’re improving the diversity of the team, which in turn improves strength and resilience. And that's been a very concerted effort.
We're not just focused on getting the best talent, we’re also working hard to create a really good environment for everyone. We have, I think, amongst the highest engagement in the company right now, which we have to sustain.