What changes have you made at John Muir Health?
At John Muir Health, we used to have over 13 different back-office systems. It wasn’t necessarily the systems that were expensive, but the integrations—the more they needed to talk to each other, the more expensive it was to maintain them. It became obvious that our existing systems weren’t adequate for this type of integration, especially when it started impacting our employees. We had folks—whether they were in supply chain or finance—leaving the company because it took so many manual processes to achieve an outcome. In an industry and geographic location with such advanced technology, it was very difficult for us to acquire and retain talent when our back-end systems weren’t up to par.
That ultimately led us to the decision to implement a unified system that marries finance, supply chain, and HR. When you put those functions together, it’s exponentially more beneficial and efficient for how we deliver healthcare services and for the health system. It’s important to be able to have all the information about your employees and contractors in a system where it is integrated with the financials to look at utilization—how many hours people are working and what projects are driving profitability as well as areas that need improvement. That is the true differentiator that will allow us to swiftly adapt to changes in healthcare and transform our organization.
Watch this video featuring Chris Pass, chief financial officer at John Muir Health, to learn more about how Workday allows John Muir Health to transform and make healthcare more affordable for patients through better and faster care at a lower cost: