Early in my career, I worked on the floor at Home Depot. As part of my management training, I rotated into an assistant store manager position, and the team I found myself leading was full of highly experienced master-tradespeople. I quickly realized that my lovely college degree was of zero use when customers wanted to know how to fix their leaky faucets or install new light fixtures. No amount of friendliness could overcome the fact that I simply couldn’t answer those questions. Yet, our experienced associates were helping customers find exactly what they needed.
That’s when I realized all that truly matters is how you service your customers. Companies have a lot of smart people doing impressive work, but if that work isn’t laser-focused on the experience you’re creating for your customer, it’s misdirected.
当我在家是最好远离副德pot, I learned a great deal from my co-workers and today I can hold my own with most home improvement projects. When I returned to corporate after my time in the store, I brought with me that valuable, first hand perspective that helped our team deliver more valuable support to our employees working at the point of sale.