Bold leadership, deployment of new technologies and systems, and putting employee and customer experiences at the heart of the decision-making process are all vital pieces of successful digital transformation. In other words, a lot is expected of today’s CEOs, and they in turn expect much from others in the C-suite.
“Closing the Acceleration Gap: Toward Sustainable Digital Transformation,”我们的全球调查1150名高级商业executives, shows that CEOs are the most ambitious members of the C-suite when it comes to digital revenue targets. More than one-fifth (21%) expect digital revenue to make up between 75% and 100% of their total revenue three years from now—compared with 16% of CIOs, 13% of CHROs, and 7% of CFOs.
Data Problems Hold Back Decisions
CEOs are also the most likely C-suite members to say that decision-making processes are a barrier to digital transformation. Why is decision-making such a headache for CEOs?
A lot comes down to whether they have sufficiently high-quality, credible, and usable information to inform their decisions. Only 14% of the CEOs in our research say their business data is fully accessible to those who need it. And looking at only some of the data can be dangerous. “Having half of the picture is often worse than not having anything at all because you can make half-baked decisions,” says Pete Schlampp, Workday chief strategy officer.
A Solitary CEO Is Not a Changemaker
To make company data more accessible and improve decision-making, CEOs will need to build closer working relationships with their C-suite colleagues.