Managing Turbulence While Building a Healthier Future
Even as they face many competing pressures, healthcare leaders understand that digital transformation is the foundation that underpins improved operations, a prepared workforce, and a better patient experience. They know that creating accessible and usable data is key to driving an agile culture, and they recognize the opportunities in front of them.
Specifically, healthcare leaders acknowledge that they must enable sophisticated scenario planning throughout their organizations. In fact, 36% of leaders identified scenario planning as the single most important business capability, followed by 31% who chose experimenting with new operating models and revenue streams, the Workday survey found.
This priority is understandable, as the constantly evolving demands in healthcare underscore the need to scenario-plan across a growing range of healthcare issues, from Medicare and Medicaid regulation changes to staffing levels to telehealth reimbursement to supply chain management.
As healthcare leaders must continually recalibrate, they understand that making decisions becomes far easier when they can see the big picture clearly. As such, they’re prioritizing technology that integrates financial, people, and operational data to create a single source of truth with real-time, actionable, cross-functional information.
Better operationalizing their data is part of a high-level focus on efficiency. Healthcare leaders say they’re putting more investment toward intelligent technologies to augment workforce performance, increasing the efficiency of their organizations’ planning and analysis, and driving faster employee acquisition and deployment.
Take, for example, theUniversity of Kansas Health System. Like many organizations in the highly regulated healthcare world, the system was swamped by administrative work, including the need to ensure that its clinical workers stayed up to date on licensing requirements. But while record maintenance may be tedious, the stakes are incredibly high: If a hospital’s doctors, nurses, and pharmacists fail to maintain their licenses, the organization can lose its accreditation and suspend operations.
By implementing a self-service approach through Workday, University of Kansas improved license renewal efficiency while dramatically eliminating repetitive, low-value HR tasks. What’s more, the move also introduced a sweeping culture change that empowered team members to take ownership.
Similarly, Northeast Georgia Health saw dramatic results when it decided to replace its legacy ERP system. CIO Chris Paravate explains “Workday is integral to our digital transformation strategy, helping us to leverage cloud capabilities and interoperability, and apply evidence medicine in a way we haven't in the past.”