Mark David
Mark David is vice president, solution management, corporate and portfolio strategy. Mark previously served as senior director, product strategist of industry strategy where he was responsible for product direction and strategy for professional services, business services, and technology industries.
Mark has more than 20 years of software product management experience in the professional services and technology industries. Prior to joining Workday, Mark worked in various product strategy and management roles at SAP and SAP Labs, most recently leading corporate business development for the Office of the CEO. He has also held product management roles at Manugistics and VerticalNet, and worked as a software consultant for Ernst & Young.
Mark holds a bachelor’s degree in business administration with an emphasis in operations from Pennsylvania State University.
Many professional services firms steer clients through digital transformation journeys, yet rely on disconnected and manual processes to manage their own businesses. Digitizing these areas can help firms be more competitive.
Margo Visitacion, vice president and principal analyst at Forrester Research, discusses the challenges facing professional services firms, and how technology solutions such as professional services automation (PSA) can help firms work smarter rather than harder.
For the accounting industry’s long-term health, KPIs need to change. Here are a some ways firms can move in the right direction.
What four key trends will impact the professional services industry this year? Jeanne Urich of Service Performance Insight (SPI) shares these and more ahead of SPI's publication of the 2019 Professional Services Maturity Benchmark.
The professional services industry is experiencing strong growth, yet new opportunities bring new challenges. Jeanne Urich, managing director at Service Performance Insight (SPI), discusses trends impacting the industry, the role of professional services automation (PSA), and what firms should expect from their PSA providers and solutions.
Wouldn’t it be nice to have a crystal ball that allows you to gaze into your firm’s future? With the proper business processes, measures, and systems in place, you can more easily forecast which clients and services lines are expected to deliver the most revenue and allocate budget and resources to support them.
In the world of professional services, nothing is more vital than having a deep pool of “mad skills” available for clients. Learn how successful firms have accomplished this by having a talent management strategy incorporated into their resource management tools and processes.
Research shows the professional services industry faces growing attrition and decreasing growth, yet one important solution that's often overlooked is an effective learning program. Here's how various learning approaches can keep employees engaged throughout their careers.
With the release of SPI’s 2017 benchmark report, it’s clear the professional services industry continues to face challenges. Read on to learn three ways leading professional services firms are moving their organizations forward.
The professional services industry faces some challenges, including declining new-client revenue and higher employee attrition. Mark David covers five key performance indicators that firms need to track to ensure top performance today and position themselves for the future.
The professional services industry is dealing with a substantial decline in new client revenue. Mark David discusses three focus areas that will help firms increase profits and productivity.