Unum improves its efficiency by consolidating 20+ HR applications.

Challenges.

Unum was operating a complex network of 39 HR and financial applications—the majority of which were on premise, rigid, and subject to a limited user base. Finance and HR teams were burdened with multiple sources of information and a lagging capability set.

Why Workday.

Automated absence management in Workday laid the foundation for the development of HR Connect; Unum now provides HR Connect services for more than 110 mutual customers using the service and another 70 currently implementing streamlined processes such as Absence, Evidence of Insurance (EOI), Billing, and Enrollment.

Benefits and results.

Systems consolidation.

Unum consolidated more than 20 corporate applications and delivered new functionality and an expanded capability set, benefiting from role-based security, always-on audit, and real-time processing via web service call. Unum also redesigned the internal IT support model and transferred partial system ownership to the business.

Overall efficiency.

Unum has simplified its IT environment and reduced manual and transactional administration via automation and configurable workflows, enabling the reorganization of IT, HR, supply management, and finance teams. Key improvements include a reduction in period close, accounts payable, compensation planning, and upgrade management cycle times.

User experience.

Unum now delivers a more intuitive interface and user experience. Prospective employees benefit from a faster application process and an improved digital onboarding experience once hired, while existing employees benefit from a “future-ready” environment boasting high adoption rates.

Decision support.

Process improvements enable a redirect of time to high-value, strategic projects. Unum is now equipped with the tools to drive strategic, data-driven business decisions related to turnover and retention, diversity and inclusion, merit allocation, and vendor spend.