Help, Knowledge, and Case Management
HR knowledge and case management—the easier way to deliver help.
WHAT YOU CAN DO
Provide answers to HR questions—fast.
Empower your people with knowledge management that gets them the answers they need, when they need them. And if employees can’t find what they’re looking for, they can easily create a case for one-on-one assistance.
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Case creation
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Case status tracking
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Confidential case management
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Integrations with Microsoft® Teams, Microsoft® Viva, and Slack
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Robust knowledge management
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Experience-driven HR service delivery
A friendly way to help your people.
Why ask your employees to use multiple applications to get their questions answered? With Workday, you can seamlessly provide the HR services and support they need in the workspace they prefer.
Relevant answers to every question.
Make it easy for your people to find what they’re looking for—without tickets. Built-in natural language processing allows Workday to understand what people are asking and deliver the answers they need.
智慧的无缝集成h collaboration tools.
Empower employees to find HR help quickly and easily in the apps they use every day, such as Microsoft® Teams, Microsoft® Viva, and Slack.
容易,个人,和安全case management.
Quickly find answers in the Help Center.
Bring relevant topics, knowledge articles, and cases together—making it easier for people to discover answers.
Open cases at the moment of need.
Allow employees to get help from anywhere, whether they’re at their desk or on the go.
Solve cases faster.
Provide case managers with a detailed case history, along with contextual HCM data about the employee, so they can quickly deliver the help people seek.
Keep it confidential.
Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.
Quickly find answers in the Help Center.
Bring relevant topics, knowledge articles, and cases together—making it easier for people to discover answers.
Open cases at the moment of need.
Allow employees to get help from anywhere, whether they’re at their desk or on the go.
Solve cases faster.
Provide case managers with a detailed case history, along with contextual HCM data about the employee, so they can quickly deliver the help people seek.
Keep it confidential.
Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.